Support
Questions, problems, or feedback about homwarden? We’re glad to help. Start with the FAQs below — most questions are answered there — or email us.
Contact
Support email: [SUPPORT_EMAIL]
Phone: [SUPPORT_PHONE]
Response target: [SUPPORT_RESPONSE_TARGET]
[LEGAL_ENTITY_NAME]
[PUBLIC_BUSINESS_MAILING_ADDRESS]
Before you write in
Including your app version helps us help you faster. In homwarden, open Profile → About and note the version and build number (for example, “1.0 (42)”), along with your iPhone model and iOS version.
Frequently asked questions
Creating and verifying an account
Download homwarden, choose “Create account,” and enter your email address and a password. We’ll send a verification email — open it on the same device if possible and tap the verification link. If the email doesn’t arrive within a few minutes, check your spam folder and confirm the address was typed correctly.
Resetting your password
On the sign-in screen, choose “Forgot password” and enter your account email. Follow the link in the reset email to choose a new password. Reset links expire after a short time; request a new one if yours has lapsed.
Location permission and manual address entry
Location access is optional. homwarden asks for it only after you choose a location-based feature, and you can always type your address manually instead. To change the permission later, open iOS Settings → Privacy & Security → Location Services → homwarden.
Camera and label-scanning (OCR) permissions
The camera is used only when you choose to scan an equipment label or capture a document. Label text is recognized on your device. To change camera access later, open iOS Settings → Privacy & Security → Camera.
Notification settings
homwarden requests notification permission only after you enable a reminder or weather notification. Manage the permission in iOS Settings → Notifications → homwarden, or adjust individual reminders inside the app’s care settings.
Uploading documents
From a record, appliance, or project, choose “Add document” to photograph or import receipts, warranties, manuals, inspection reports, invoices, and photos. Documents are stored privately and can be linked to the equipment or project they support.
Exporting records
Use the export controls in the app to generate a copy of selected records — documents, equipment details, and maintenance history. Exports belong to you and are not shared unless you share them.
Revoking a share
Open the sharing controls in the app to see active share packages and revoke any of them. Revoked shares stop working, and signed document links expire on their own shortly after they are created.
Deleting your account
Account deletion lives inside the app and removes your account and associated personal data — see the Account Deletion page for the full walkthrough, timing, and what happens to backups and shares.